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A Spanish-language instructor taught an immersion course to several front line City of Boston employees in January (photo: Don Harney / Mayor’s Office).
My story in the Boston Business Journal about the pilot program can be found here.

Demographic shift prompts city to brush up on language skills
For two days in mid-January, 13 city of Boston employees did not show up at their desks. Instead, they spent 14 hours immersed in a basic Spanish-language course designed to teach them how to better engage Hispanic residents.
The course, held at City Hall, was part of a constituent-services pilot program rolled out by Mayor Thomas Menino. All 13 are front line workers, or those with direct contact with the general public.
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A Spanish-language instructor taught an immersion course to several front line City of Boston employees in January (photo: Don Harney / Mayor’s Office).

My story in the Boston Business Journal about the pilot program can be found here.

Demographic shift prompts city to brush up on language skills

For two days in mid-January, 13 city of Boston employees did not show up at their desks. Instead, they spent 14 hours immersed in a basic Spanish-language course designed to teach them how to better engage Hispanic residents.

The course, held at City Hall, was part of a constituent-services pilot program rolled out by Mayor Thomas Menino. All 13 are front line workers, or those with direct contact with the general public.

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